Returns policy

Before requesting a return

If an item is damaged, incorrect, incomplete or needs after-sales attention, retain the item, packaging, order number and relevant photos. Explain the issue through your order page or platform support. Confirm return arrangements before sending anything back.

Eligibility and costs

Return eligibility, request periods, evidence and shipping costs depend on the published product conditions, the issue and applicable legal requirements. Custom, fragile, used or specially stored products may have different handling conditions.

Sending items back and refunds

Use the return address and method confirmed during your request and keep tracking evidence. Refund amounts and status are shown in order records. Arrival times depend on review and the original payment channel. Contact support to check progress.