Delivery and pickup

Methods and service areas

Available delivery and pickup options are shown on product and checkout pages. Enter accurate recipient, contact and address details and check charges and service areas before ordering. Contact support promptly to check whether address changes are still possible.

Dispatch and tracking

Dispatch depends on inventory, order processing and destination. Once shipped, recorded tracking information is available in order details. Transport conditions, holidays and address issues can affect delivery. Contact support to confirm the situation.

Pickup and receipt

For pickup orders, confirm the location, opening times and required proof before travelling. Inspect packaging and products on receipt. Retain photos and packaging and contact support if anything is damaged, incorrect or missing.